FAQ’S



Is Ascent’s website secure?

Ascent’s website is encrypted using SSL-256 security to ensure that your payment information is strictly protected from unauthorized third-party access.

What is Ascent’s privacy policy?

All of your identifying information is held in strict confidence. We do not resell any information (contact or otherwise) to ANY third party, under any circumstances. This includes any information provided in person, over the phone, or via email.

What are Ascent’s tutor’s backgrounds?

Our tutors vary, but all have at least a bachelor’s degree. Some hold higher degrees, including some who have held faculty positions at various universities. Each has extensive tutoring experience and recommendations/references. In order to ensure your safety and the safety of your children, we also conduct a detailed and thorough background check.

How do I know the quality of my tutor?

Ascent vets all of its tutors through a rigorous tryout process. In addition to requiring college and graduate transcripts, we also require standardized test scores and a specialized exam specific to the subject they plan to tutor. We also interview each potential tutor to ensure that they are personable, friendly, speak English clearly and fluently, and are effective at conveying information.

What are your policies?

As mentioned above, we require a one-lesson refundable deposit for untimely cancellations. We also require communication in case of a change in lesson time or length. Payments are to be made directly to Ascent Tutors.

How can I change an appointment?

Please contact us at 800-715-1112 or contact your client manager directly.

How do I pay for my tutoring appointments?

Payment is by credit card. We keep an encrypted version of your card on file and charge in advance for the block of time you request.

Is there a registration fee?

No, there are no registration fees. However, there is a refundable deposit necessary to secure an initial appointment with your tutor. The deposit will be refunded once you complete your tutoring – alternately, you can use it to pay for your last tutoring session. If lessons are cancelled with less than 24 hours notice, the deposit will be used to pay the tutor for their time.

What is Ascent’s pricing?

Pricing varies depending on lesson length and the experience of your tutor.

How do I schedule a tutor?

You can call us at 800-715-1112 or email us at info@ascenttutors.com and let us know what your requirements are. We will then match you with a tutor and schedule your first session. You can also fill in our “Get Started” form on the homepage.

How do I cancel a tutoring appointment?

To cancel a lesson, you can contact us directly at 800-715-1112. Alternately, if it is a weekday and more than 24 hours notice, you may cancel directly with your tutor or your assigned education specialist.

Please note if there is less than 24 hours notice, please notify us at 800-715-1112.

What is Ascent’s cancellation policy?

We have a 24-hour cancellation policy. If you contact your tutor to cancel with less than 24 hours of notice, you will be charged for the lesson in full.

Will I have the same tutor every week?

Yes. Your tutor will not change unless you request a new one.

Where do lessons take place?

Lessons take place in the student’s home, but can be arranged to take place at libraries or coffee shops when appropriate.

What is the length of a lesson?

Lessons vary, but we find that sessions shorter than one hour are not productive for the student. Most of our students prefer increments of one hour, but if you would like, we can work with you to provide longer tutoring sessions

Can I sign up for more than one weekly appointment?

While most of our students have one weekly appointment, if you would like more intensive tutoring we are happy to arrange this.

Can I have an introductory lesson?

You may have an introductory lesson and if you are unhappy with your teacher, you may have more single lessons with a new teacher until you feel comfortable with your teacher.

What subjects does Ascent offer?

We offer SAT and ACT test Prep. We offer sciences such as biology, chemistry, physics and all levels of Math up until 12th grade. We also offer English tutoring in reading comprehension and writing.